Statement of Central Maine Power President and CEO Doug Herling Regarding Steps CMP Will Take to Address Billing Complaints
“Over the past several months, Central Maine Power customers have submitted a larger than normal number of complaints relative to high electric bills. We take these complaints seriously and are taking steps to address each and every one. Many of our customers live on tight budgets and sudden increases can put a significant strain on people’s lives.
“Today, the Maine Public Utilities Commission announced it will launch its own audit of our systems to ascertain what may have caused the increase in complaints. We welcome the PUC’s assistance and look forward to working together to ensure that our customers are being billed fairly and accurately.
"Our customers want their lights to turn on. They want their rates to be as low as possible. And they want us to help them when problems arise. We understand and to that end, we are working hard to analyze each complaint.
“We have trained a new team of dedicated experts to work on customer issues and ensure that complaints are reviewed promptly and thoroughly. That team is currently working through our entire list of complaints and resolving outstanding inquiries as quickly as possible.
“At the same time, we are conducting our own comprehensive review of the complaints to determine what the underlying causes were for the increases. Any detected errors will be fixed and those customers will be made whole.
"We want to assure our customers that CMP takes billing complaints very seriously and we promise to work with them to fully understand and resolve this issue.”